Contact

SOLUTIONS

COMMON QUESTIONS

Frequent Questions

Is your question not listed here? Or did it not provide you the results you were looking for?

Reach out to us on discord through the #support channel (or livechat right below)! There are always people around ready to help you out. Otherwise feel free to shoot us an email at [email protected]

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How do I install the game?

The game is build in Java, which means you will need to download it from java.com after which you should be able to succesfully run the game using our launcher from our download page.

I seem to have forgotten my password

That's very unfortunate! However if you log into the game (on a new or secondary account) and message an admin with the username of the account you lost the password to, they will be able to verify you created the account on the same network or device and should be able to reset it for you.
We are NOT able to view your passwords due to our encryption system, which means we will only be able to reset it and not recover it.
To prevent the password recovery appeal in the future, you can manually link your discord account to the RuneKnight bot in our discord server, this way you will be able to reset your password through him should you forget it in the future.

I voted but did not receive any rewards in-game?

Please verify you used the correct username on our vote site and the countdown timer for the site you voted on has started. If you're still not able to claim your votes even after a few minutes, please contact an admin in-game or through discord to help you resolve this.

My purchase from the store is not claimable in-game

Sometimes it can take a while before we receive the confirmation message from our payment provider, make sure to verify on your end if the payment went through properly. If you still are not able to claim the items in-game after 10 minutes, please contact us and we will try to get it resolved as soon as possible.

How can I become a wiki contributor?

To prevent grieving and unwanted spam on our wiki only verified authors are able to contribute. Once you have played the game for a bit and gathered some knowledge you can apply to become a wiki contributor.